If you were issued a paper refund check and have not received it within 10 business days after the refund was processed, you will need to submit a Stop Pay Request so the original check can be canceled and a replacement issued. This process helps protect both the student and the university by ensuring that the original check has not been deposited or cashed before a new check is created.
A Stop Pay Request form must be completed by the individual whose name appears on the original refund check. For example, if the refund check was issued to the student, the student must complete and submit the request. If the refund check was originally issued to a parent or authorized payer, then that individual must submit the Stop Pay Request form themselves. Requests cannot be submitted by someone other than the person listed on the original check.
To begin the process, submit the Stop Pay Request form through the Stop Pay Service Request available through Student Business Services. After the request is received, Student Business Services will review the record of the refund check. This review includes verifying that the original check has not been deposited or cashed. Once that verification is complete, staff will place a stop payment on the original check through the university’s financial system.
After the stop payment has been confirmed, Student Business Services will begin the process of reissuing the refund. The replacement refund will typically be issued using the same payment method as the original check unless additional instructions are provided or an alternative payment method is available.
Please note that Stop Pay Requests are only available for paper refund checks. If your refund was issued through My Direct Deposit, the stop payment process does not apply because electronic refunds are deposited directly into the designated bank account. If you believe there is an issue with a direct deposit refund, you should review your bank account activity or contact your financial institution for assistance.